Cancellation Terms and Conditions
Tours are cancelled if the weather is unsuitable. Experience Coffin Bay reserves the right to offer an alternate date if the trip is cancelled by us or will offer a full refund on a case -by-case basis. Bookings are not confirmed until the payment is received from the customer (customer-participant on the tour) Cancellation policy applies to all clients (client - the person who booked and confirms the booking with Experience Coffin Bay)
The weather and sea conditions can sometime require us to run a shorter tour in place of those scheduled. Whilst we understand this can be disappointing for some passengers, this decision is always made with passenger comfort and safety in mind. Tidal conditions can also impact our tour. Rest assured, if we can conduct the tour on which you have booked we will do so. Changes are only made when required, however sometimes need to be made at short notice or even mid tour, your understanding is appreciated.
If we do not meet our minimum numbers for a tour you will be advised if the tour will be cancelled. If we cancel a full refund will be provided.
No refund will be provided for cancellations made by the customer (customer-participant on the tour) with less than 48 hours in advance notice, or in the case of no show.
A cancellation fee of 20% applies for cancellations made less than 14 days in advance.
A full refund if cancellations are made more than 14 days in advance.
A 50% non refundable deposit is required when booking a private charter or oyster farm tour.
Experience Coffin Bay Oyster Farm and Bay Tour will include 1 dozen oysters per paying passenger. We require 4 paying passengers for this tour to go ahead.
Experience Coffin Bay Short and Sweet Oyster Farm Tour will include 6 oysters per paying passenger. We require 4 paying passengers for this tour to go ahead.
We do not guarantee seals or dolphins will appear each trip.
We require good hygiene practices during the COVID-19 pandemic by each tour participant. Please adhere to the following requirements:
* wash your hands often with soap and water.
* use alcohol-based hand sanitisers when you can't us soap and water.
* avoid touching your eyes, nose and mouth.
* maintain your 1.5m social distancing requirements.
* cover your mouth when coughing etc.
* QR code check in.
* wear a mask when not eating and drinking.
Agent Private Bookings - Terms and Conditions.
Tours are cancelled if the weather is unsuitable. Experience Coffin Bay reserves the right to offer an alternate date if the trip is cancelled by us or will offer a full refund on a case -by-case basis. Bookings are not confirmed until the payment is received from the customer (customer-participant on the tour) Cancellation policy applies to all clients (client - the person who booked and confirms the booking with Experience Coffin Bay)
The weather and sea conditions can sometime require us to run a shorter tour in place of those scheduled. Whilst we understand this can be disappointing for some passengers, this decision is always made with passenger comfort and safety in mind. Tidal conditions can also impact our tour. Rest assured, if we can conduct the tour on which you have booked we will do so. Changes are only made when required, however sometimes need to be made at short notice or even mid tour, your understanding is appreciated.
If the booking is made with unknown final numbers for the tour the cancellation cost will be based on 50% of our full boat capacity
No refund will be provided for cancellations made by the customer (customer-participant on the tour) with less than 48 hours in advance notice, or in the case of no show.
A cancellation fee of 20% applies for cancellations made less than 14 days in advance.
A full refund if cancellations are made more than 14 days in advance.
We do not guarantee seals or dolphins will appear each trip.
We require good hygiene practices during the COVID-19 pandemic by each tour participant. Please adhere to the following requirements:
* wash your hands often with soap and water.
* use alcohol-based hand sanitisers when you can't us soap and water.
* avoid touching your eyes, nose and mouth.
* maintain your 1.5m social distancing requirements.
* cover your mouth when coughing etc.
* QR code check in.
* wear a mask when not eating and drinking.